Triplogix | Terms and Conditions

Last Updated: September 9, 2025

Welcome to TripLogix! These Terms and Conditions ("Terms") govern your use of our website (https://www.triplogix.co.in) and all travel services provided by TripLogix. By accessing our website, making bookings, or using our services, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. Company Information and Services

1.1 About TripLogix

TripLogix is a premier travel management company incorporated under Indian law, specializing in comprehensive travel solutions including corporate travel management, leisure travel packages, group tours, international travel arrangements, visa services, travel insurance, and MICE (Meetings, Incentives, Conferences, and Exhibitions) solutions.

1.2 Services Offered

Corporate Travel Management: Business travel solutions with policy compliance and expense management
Leisure Travel Packages: Customized holiday packages for individuals and families
Group Travel: Organized tours for educational institutions, corporates, and social groups
International Travel: Multi-country tours, cultural immersion experiences, and luxury travel
Domestic Packages: Heritage tours, adventure packages, and pilgrimage journeys across India
Visa Services: Comprehensive visa processing and documentation support
Travel Insurance: Comprehensive coverage including medical, trip cancellation, and baggage protection
MICE Solutions: Complete event planning, venue selection, and logistics management
Flight & Hotel Bookings: Competitive rates on domestic and international travel

2. Booking Terms and Conditions

2.1 Booking Process

All bookings are subject to availability and confirmation from service providers
Booking confirmations will be sent via email within 24-48 hours
Prices are subject to change until booking is confirmed and payment is received
Special requests are subject to availability and may incur additional charges
Group bookings require minimum participants as specified in the package details

2.2 Booking Modifications

Modifications to confirmed bookings are subject to availability and supplier policies
Name changes may not be permitted on certain bookings and may incur fees
Date changes are subject to fare/rate differences and change fees
Modifications must be requested in writing (email) with sufficient advance notice

2.3 Travel Documentation

Travelers are responsible for ensuring valid passports, visas, and other required documents
We provide visa assistance but do not guarantee visa approval
Vaccination and health certificate requirements are traveler's responsibility
Documentation requirements may change; travelers should verify before departure

3. Payment Terms and Policies

3.1 Payment Methods

We accept major credit cards, debit cards, net banking, and bank transfers
Corporate clients may be offered credit terms subject to approval
Foreign exchange for international travel is subject to RBI guidelines
All payments are processed securely through certified payment gateways

3.2 Payment Schedule

Domestic Travel: Full payment required at the time of booking
International Travel: 50% advance payment, balance 30 days before departure
Group Travel: Customized payment schedule based on group size and requirements
Corporate Travel: Payment terms as per signed agreement
Late payment may result in booking cancellation and loss of advance payment

3.3 Currency and Pricing

All prices are quoted in Indian Rupees unless specified otherwise
International package prices may fluctuate due to exchange rate variations
Fuel surcharges and taxes are subject to change as per airline/supplier policies
Government taxes and service charges are additional unless specified as inclusive

4. Cancellation and Refund Policies

4.1 Cancellation by Customer

60+ days before departure: 10% of total cost as cancellation fee
45-59 days before departure: 25% of total cost as cancellation fee
30-44 days before departure: 50% of total cost as cancellation fee
15-29 days before departure: 75% of total cost as cancellation fee
Less than 15 days or no-show: 100% cancellation fee (no refund)
Cancellation fees are in addition to supplier-imposed charges

4.2 Refund Processing

Refunds will be processed within 7-21 business days from cancellation confirmation
Refunds will be credited to the original payment method
Bank processing charges may be deducted from refund amount
Refunds for international bookings may take additional time due to supplier policies

4.3 Force Majeure and Cancellation by TripLogix

We may cancel trips due to insufficient bookings, natural disasters, or government restrictions
In such cases, full refund or alternative arrangements will be offered
We are not liable for expenses incurred due to such cancellations
Travel insurance is strongly recommended to cover unforeseen circumstances

5. Customer Responsibilities and Conduct

5.1 Information Accuracy

Customers must provide accurate and complete information for all bookings
Any errors in provided information may result in additional charges or booking issues
Customers must notify us immediately of any changes in contact information
False information may result in booking cancellation without refund

5.2 Travel Conduct

Customers must comply with local laws and customs of destination countries
Inappropriate behavior may result in removal from tour without refund
Customers are responsible for their personal belongings and safety
Customers must follow group tour guidelines and schedules

5.3 Health and Fitness

Customers must ensure they are medically fit for travel
Pre-existing medical conditions must be disclosed at the time of booking
Required vaccinations and health precautions are customer's responsibility
Travel insurance covering medical expenses is strongly recommended

6. Intellectual Property Rights

6.1 TripLogix Content

All website content, including text, images, logos, and designs, are owned by TripLogix
Content is protected by copyright, trademark, and other intellectual property laws
Unauthorized reproduction or distribution is strictly prohibited
Limited use for personal reference is permitted

6.2 User Content

Reviews, photos, and feedback submitted by users may be used for promotional purposes
Users grant TripLogix rights to use submitted content
Users retain ownership of their original content
Inappropriate content will be removed without notice

7. Limitation of Liability and Disclaimers

7.1 Service Provider Relationship

TripLogix acts as an intermediary between customers and travel service providers
We are not liable for services provided by airlines, hotels, transport companies, etc.
Service provider terms and conditions apply to their respective services
We will assist in resolving issues but cannot guarantee specific outcomes

7.2 Liability Limitations

Our liability is limited to the amount paid for our services
We are not liable for indirect, consequential, or punitive damages
Force majeure events absolve us from liability
Travel insurance is recommended to cover additional risks

7.3 Website Disclaimers

Website information is provided "as is" without warranties
We strive for accuracy but do not guarantee error-free content
Technical issues may occasionally affect website functionality
Users should verify important information independently

8. Privacy and Data Protection

Your privacy is important to us. Our detailed Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices as outlined in our Privacy Policy, available at https://www.triplogix.co.in/privacy-policy.

8.1 Data Usage

Personal information is used solely for service delivery and communication
We do not sell or rent customer data to third parties
Information may be shared with service providers for booking purposes
Customers can request access, correction, or deletion of their data

9. Dispute Resolution and Governing Law

9.1 Complaint Resolution

We encourage customers to report issues immediately for prompt resolution
Complaints should be submitted in writing to our customer service team
We aim to resolve complaints within 7 business days
Escalation procedures are available for unresolved issues

9.2 Governing Law

These Terms are governed by the laws of India
Disputes will be subject to the jurisdiction of Indian courts
Arbitration may be pursued for commercial disputes
Consumer protection laws provide additional rights where applicable

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes may be made due to:

Changes in business practices or services offered
Legal or regulatory requirements
Industry best practices and customer feedback
Technology updates and security enhancements

Notification of changes will be provided through:

Website announcements and updated "Last Updated" date
Email notifications to registered customers
Continued use of services implies acceptance of updated terms

11. Contact Information and Customer Support

For questions, support, or assistance with bookings, please contact us:

Customer Service Email: bookings@triplogix.co.in
Phone Support: +91 85109 57670
Business Hours: Monday to Saturday, 9:00 AM - 7:00 PM IST
Emergency Support: 24/7 assistance available for active travelers
Website: https://www.triplogix.co.in

Terms and Conditions – TripLogix